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Ministry of Transport and Local Government

End of Operation of Wow Air - Announcement from Icelandic Transport Authority

Icelandic Transport Authority (ICETRA) has issued an announcement due to the end of operation of Wow Air. All Wow Air flights have been cancelled.

Announcement of the ICETRA in full

How will I reach my destination?
Passengers are advised to check available flights with other airlines.

Some airlines may offer flights at a reduced rate, so-called rescue fares, in light of the circumstances. Information on those airlines will be published, when it becomes available.

What are my rights?
Passengers whose ticket was paid with a credit card are advised to contact their credit card company to check whether a refund of the ticket cost will be issued.Passengers who bought their ticket from a European travel agent (within the European Economic Area) as a part of a package tour (a package which includes flights and accommodation or other services) are protected by the Package Travel Directive. Those passengers are advised to contact their travel agent to arrange an alternative flight.

Passengers who may have bought travel protection, or those passengers whose credit card terms may include such protection, may be entitled to claim compensation and assistance due to delays or travel disruption. However, such compensation is often limited.

Passengers may also be entitled to compensation from WOW AIR, including in accordance with European regulation on Air Passenger Rights. In case of a bankruptcy, claims should be filed to the administrator / liquidator. 

Where can I get up-to-date information?
Information will always be available on Icelandic Transport Authority's website

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